See the original article on BizBragThis is a review from a customer that needed our expertise to help her get resolution from her management company. We found her problem and mold source but we were not chosen for the remediation. We were called back to verify that the system was clean and free from microbial growth. The remediation was done by a competitor and they cleaned the duct work, some of it, and left the source of mold in the hvac system untouched.
It is crazy that we offer free inspections, but we do.
"Andrew was extremely professional. He was on time for both visits despite adverse conditions. He explained clearly as he went what he was seeing and did not promote testing or services beyond what was required to do the job accurately and well. He gave what I thought was an extremely fair estimate for a thorough remediation of the problem. He graciously accepted when the party responsible for paying for the services, much to our dismay, elected to go with another vendor, and he continued to be pleasant, prompt, and professional when we contacted him for a post-remediation inspection. Again, at that second visit, he could have promoted unnecessary services but simply took photos of the as-yet-unresolved problem and reiterated what the professional standard of remediation would be. I would recommend him highly for evaluation or for remediation; he was trustworthy in manner as well as in reporting. It would have saved us, the office tenants, time, aggravation, and, literally, headaches, had his services been contracted for remediation when the problem was diagnosed, and I suspect in the long run it would have saved the payor money. If you want it done right the first time, Ductz of Lake Norman is your company."
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